Site Reliability Engineering Lead at ODIDO (Telecom, 2024–2025). Achievements: Built and led a new SRE capability from scratch, reducing MTTR from 6h to <2h and cutting critical incidents by 80%. Delivered automated incident workflows (ServiceNow/Jira), observability dashboards (Datadog, Prometheus, ELK), and Terraform-based operational readiness checks. Designed cross-cloud reliability strategy across AWS, Azure, and GCP, integrating monitoring, CI/CD pipelines, and escalation models.